About Us
09
Years of Experience
Elevating Comfort Through Premium Brands and Exceptional Service
At Bed Quarter, we bring together the world’s leading sleep and relaxation brands to help you create the perfect sanctuary at home. With a curated selection of premium names like Tempur, Kluft, Aireloom, Getha, Ogawa, and more, we focus on quality, innovation, and lasting comfort.
Our mission is simple: to deliver an exceptional customer experience from discovery to delivery. From seamless shopping to flexible payment options and dependable support, everything we do is designed to make your journey as restful as the products we offer.
We’re committed to setting a new standard in comfort—because you deserve nothing less than the best.
04
Amazing Premium Stores
Discover Us In-Store
Experience our products firsthand at any of our premium showrooms across the United Arab Emirates. Our flagship store is located on Sheikh Zayed Road in Dubai, with additional locations in Dubai Hills Mall, Jumeirah Road, and Dalma Mall in Abu Dhabi. Our in-store experts are always ready to help you find the perfect fit for your sleep and relaxation needs.
Shop Online with Confidence
Enjoy a smooth and secure online shopping experience from the comfort of your home. With multiple trusted payment options and a user-friendly platform, finding your perfect sleep solution has never been easier. Plus, our easy return and refund policy ensures peace of mind—because your satisfaction is our priority.
Why Shop with Us
The World’s Top Sleep and Relaxation Brands
Discover the world’s top sleep and relaxation brands, trusted for their innovation, luxury, and comfort. From iconic names like Tempur, Kluft, and Aireloom to rising stars like AISE and COZZIA, each brand offers a unique experience designed to elevate your rest and well-being.
Simple & Secure Shopping
Enjoy simple and secure shopping with multiple payment options to suit your needs. We accept Visa, MasterCard, American Express, and Apple Pay, as well as cash on delivery. Prefer flexibility? Choose “Tabby” or “Tamara” to shop now and pay later—convenience at every step.
Easy Returns & Refunds
Shop with confidence thanks to our easy returns and hassle-free refunds. Enjoy fast and free delivery across major cities in the UAE—because your comfort starts from the moment you order.
What Our Customers Say
My Tempur mattress is a dream come true! I used to wake up with aches, but now I get truly restorative sleep. It perfectly molds to my body, and I wake up feeling completely refreshed and ready for my day in Dubai. Worth every dirham!
I never thought a pillow could make such a difference until I got my Tempur. My neck pain is gone, and I sleep so soundly. It’s truly a game-changer for someone who travels a lot like me. Absolutely essential for a good night’s rest!
My Ogawa massage chair is my daily escape! After a long day, sinking into it feels like having a personal masseuse at home. The programs are incredible, and the quality is exceptional. It’s the best investment I’ve made for my well-being here in the UAE.
FAQs
Have a Quick Question You Will Find Here
What payment methods do you accept online, including Buy Now, Pay Later options like Tabby, and Cash on Delivery?
We accept Visa, MasterCard, American Express, and Apple Pay. You can also choose Cash on Delivery (COD) with no maximum limit. For flexible payments, we’ve partnered with Tabby and Tamara for “Buy Now, Pay Later” options.
What is your return and exchange policy for mattresses and massage chairs?
You can cancel your order within 24 hours. Products can be returned within 24 hours of delivery if unused, in original condition, and packaging. Exchanges are allowed within 3 days of purchase under similar conditions. Sales/promotion items, pillows, and specific hygiene products are generally non-returnable. Electronic devices, beds, and wooden furniture are non-returnable once installed, unless defective. Refunds typically take 7-14 working days. For full details, please refer to our comprehensive Returns & Exchange Policy Page.
How long does delivery typically take within Dubai and Abu Dhabi, and do you deliver to other Emirates?
We offer same-day delivery for orders above AED 3,500 across major UAE cities (Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujeirah, UAQ) if ordered before cutoff. All other orders receive next-day delivery within these areas. Installation for mattresses and massage chairs is complimentary upon delivery.
What warranty is provided for Tempur, Ogawa, and Kluft products purchased from Bed Quarter?
All products come with a warranty according to the respective brand’s terms, covering manufacturing defects. Tempur mattresses typically have a 10-year warranty, Tempur pillows a 3-year warranty. Kluft mattresses generally carry a 10-year warranty. Ogawa massage chairs typically have a 2-year warranty, extending to 5 years for certain models purchased after July 7, 2025. An original invoice is required for claims. Misuse (stains, breakage) voids the warranty. Mattress sagging must exceed 1 inch for claims.
How can I determine which mattress firmness (e.g., Tempur, Kluft) is right for me?
Firmness is subjective. Tempur offers soft, medium, and firm options suitable for different sleep positions. Kluft provides a range from plush to firm. We recommend visiting our showrooms to try them, reviewing detailed product descriptions on our website, considering your sleep position, or utilizing our sleep consultation service for personalized advice.
Do you have physical showrooms in Dubai and Abu Dhabi where I can try products before buying online?
Yes, absolutely! We encourage you to visit our showrooms in Dubai and Abu Dhabi to experience and purchase our products firsthand. You can shop everything directly in-store.
Showroom Locations & Operating Hours:
Dubai – Jumeirah 3: Umm Suqeim, Jumeirah 3. Phone: +97145481801. Open Daily: 10:00 AM – 10:00 PM.
Dubai – Sheikh Zayed Road: 725 Sheikh Zayed Rd. Phone: +97142622682. Open Daily: 10:00 AM – 10:00 PM.
Dubai – Dubai Hills Mall: Dubai Hills Mall, Al Khail Rd, 1st Floor. Phone: +97142686582. Open Daily: 10:00 AM – 10:00 PM.
Abu Dhabi – Dalma Mall: Dalma Mall, Ground floor, Abu Dhabi Industrial City, ICAD I. Phone: +97124460465. Open Daily: 10:00 AM – 12:00 AM.
No appointment is needed.
Are the products sold on Bed Quarter's website genuine and new?
Absolutely. We guarantee 100% genuine and brand-new products. As authorized retailers for all brands we carry (Tempur, Kluft, Ogawa, etc.), every item comes directly from the manufacturer or official distributors, ensuring authenticity, quality, and valid warranties.
What should I do if my massage chair requires servicing or repair during the warranty period?
Please contact our customer support team immediately at +971 50 557 2122 or support@bedquarter.ae. Provide your invoice and issue details. We will arrange for an authorized technician visit to your location for assessment and repair. For out-of-warranty repairs, we can still facilitate services, with applicable charges communicated beforehand.
How can I ensure I'm purchasing the correct size mattress or bed frame for my room?
Refer to the detailed dimensions (length, width, height) provided on each product page. Always measure the internal dimensions of your bed frame and your room. Standard UAE mattress sizes are available (e.g., Queen: 150 x 200 cm, King: 180 x 200 cm). Our sleep experts can offer personalized sizing advice. We also offer custom-sized mattresses and bed frames upon inquiry.
Do you offer comprehensive sleep consultations or personalized recommendations for your products?
Yes, we do! Our highly trained sleep experts offer comprehensive consultations to help you choose the perfect mattress, pillow, or massage chair. They can discuss your sleep habits, preferences, and any health concerns. You can access this service by visiting our showrooms or by contacting our customer support team via phone or email for assistance.