You can cancel your order within 24 hours. Products can be returned within 24 hours of delivery if unused, in original condition, and packaging. Exchanges are allowed within 3 days of purchase under similar conditions. Sales/promotion items, pillows, and specific hygiene products are generally non-returnable. Electronic devices, beds, and wooden furniture are non-returnable once installed, unless defective. Refunds typically take 7-14 working days. For full details, please refer to our comprehensive Returns & Exchange Policy Page.

We offer same-day delivery for orders above AED 3,500 across major UAE cities (Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujeirah, UAQ) if ordered before cutoff. All other orders receive next-day delivery within these areas. Installation for mattresses and massage chairs is complimentary upon delivery.

All products come with a warranty according to the respective brand’s terms, covering manufacturing defects. Tempur mattresses typically have a 10-year warranty, Tempur pillows a 3-year warranty. Kluft mattresses generally carry a 10-year warranty. Ogawa massage chairs typically have a 2-year warranty, extending to 5 years for certain models purchased after July 7, 2025. An original invoice is required for claims. Misuse (stains, breakage) voids the warranty. Mattress sagging must exceed 1 inch for claims.

Firmness is subjective. Tempur offers soft, medium, and firm options suitable for different sleep positions. Kluft provides a range from plush to firm. We recommend visiting our showrooms to try them, reviewing detailed product descriptions on our website, considering your sleep position, or utilizing our sleep consultation service for personalized advice.

Yes, absolutely! We encourage you to visit our showrooms in Dubai and Abu Dhabi to experience and purchase our products firsthand. You can shop everything directly in-store.

Showroom Locations & Operating Hours:

• Dubai – Jumeirah 3: Umm Suqeim, Jumeirah 3. Phone: +97145481801. Open Daily: 10:00 AM – 10:00 PM.

• Dubai – Sheikh Zayed Road: 725 Sheikh Zayed Rd. Phone: +97142622682. Open Daily: 10:00 AM – 10:00 PM.

• Dubai – Dubai Hills Mall: Dubai Hills Mall, Al Khail Rd, 1st Floor. Phone: +97142686582. Open Daily: 10:00 AM – 10:00 PM.

• Abu Dhabi – Dalma Mall: Dalma Mall, Ground floor, Abu Dhabi Industrial City, ICAD I. Phone: +97124460465. Open Daily: 10:00 AM – 12:00 AM.

No appointment is needed.

Absolutely. We guarantee 100% genuine and brand-new products. As authorized retailers for all brands we carry (Tempur, Kluft, Ogawa, etc.), every item comes directly from the manufacturer or official distributors, ensuring authenticity, quality, and valid warranties.

Please contact our customer support team immediately at +971 50 557 2122 or support@bedquarter.ae. Provide your invoice and issue details. We will arrange for an authorized technician visit to your location for assessment and repair. For out-of-warranty repairs, we can still facilitate services, with applicable charges communicated beforehand.

Refer to the detailed dimensions (length, width, height) provided on each product page. Always measure the internal dimensions of your bed frame and your room. Standard UAE mattress sizes are available (e.g., Queen: 150 x 200 cm, King: 180 x 200 cm). Our sleep experts can offer personalized sizing advice. We also offer custom-sized mattresses and bed frames upon inquiry.

Yes, we do! Our highly trained sleep experts offer comprehensive consultations to help you choose the perfect mattress, pillow, or massage chair. They can discuss your sleep habits, preferences, and any health concerns. You can access this service by visiting our showrooms or by contacting our customer support team via phone or email for assistance.